AML Policy
How we keep money from illegal sources away from Emerald Play.
Know your customer
Before the first withdrawal every player confirms their name, country, city and date of birth. Players under 18 and players from countries we do not serve are not accepted.
We may ask for documents at any time, especially for large amounts.
Checks before paying
Each withdrawal is checked by a person before it is paid: deposits and how much of them was played, earlier withdrawals, the name on the card compared with the verified name.
Money is paid only to wallets and cards that belong to the player. Deposits that were not played may be returned to their source instead of being paid elsewhere.
Unusual activity
Several accounts of one person, deposits and withdrawals without playing, transfers between players or sources we cannot explain lead to a review. During the review withdrawals can be held.
Records and reports
We keep records of accounts, verification and every payment as long as the law requires, and report suspicious activity to the authorities when the law says so.
Our support team answers 24/7, usually within minutes.

